Shipping policy

At Thread Culture, we want to ensure that our customers receive their orders promptly and satisfactorily. We have outlined our shipping policy below to help you understand our processes and expectations.

 

ORDER PROCESSING: Orders are typically processed within 1 to 3 Business Days (Monday-Friday) of receipt also known as Handling Time and shipped the following business day. 

Order Cut Off Time: 5:00 PM

Time Zone: (GMT-06:00) Central Standard Time (Chicago)

 

USA Delivery Time: Expected delivery time is 4 to 8 Business Days (Monday-Friday) excluding Order Processing Time. Please note that shipping times may be longer during peak periods.

 

Canada Delivery Time: Expected delivery time is 3 to 9 Business Days (Monday-Friday) excluding Order Processing Time. Please note that shipping times may be longer during peak periods.

 

SHIPPING RATE: Orders are generally shipped using Canada Post or UPS. The cost of shipping will be clearly displayed on the checkout page and will include all applicable taxes and fees. 

RETURNS AND EXCHANGES: Please refer to our Returns and Exchanges Policy for more information on how to return or exchange an item.

We hope this policy provides you with a clear understanding of our shipping and delivery processes. If you have any questions or concerns, please do not hesitate to contact us.

 

Thank you for choosing Thread Culture!